Privacy policy

1. Scope and responsibility

CQELGIN CORP is responsible for the personal information it handles in connection with its online retail business. This policy explains the categories of information associated with the store, why they are used, who may receive them, and how you can ask questions or exercise applicable rights. It covers browsing, ordering, delivery, and direct communications with our business.

The information processed depends on the features you use and the services operating for the store. A provider may also process information for its own purposes under its own privacy terms. We will identify material changes in our use of optional services through appropriate notices and controls.

2. Information you provide

When you place an order, the checkout can collect your name, contact details, billing address, shipping address, selected products, order value, and information needed to complete the transaction. If you communicate with our team, we may receive your message, contact information, order reference, and any photographs or documents that you choose to provide.

Provide only information reasonably needed for the request. Please do not include a complete payment card number, security code, identity document, banking password, medical information, or another person’s private details in an ordinary message. If a provider needs information for payment verification, use the secure method that the provider makes available.

3. Shopping cart and support requests

When you add products to the cart, Shopify processes the selected variant identifiers and quantities within your shopping session. Cart and checkout functions can use necessary cookies or similar technologies to keep the selection available as you move between pages and continue to checkout. Payment and delivery information is requested in the appropriate checkout steps.

If you contact our team, we use the information received to understand your question and provide relevant support. Include only the information necessary for the request, such as a product name or order reference. Do not include a complete payment card number, security code, or banking password in a message. Contact requests do not replace checkout and do not authorize payment.

4. Technical and transaction information

When a Shopify-powered store is visited, Shopify and configured infrastructure providers can process technical information such as network address, device and browser characteristics, requested pages, timestamps, security events, and cookie or similar identifiers. The precise records depend on the platform configuration, consent settings, and features used.

Order records can include the contents of an order, its payment status, shipping status, refunds, and communications about fulfillment. Payment credentials are handled by the payment service used at checkout. CQELGIN CORP does not request complete card credentials through a support message. Review the payment service’s own information where it acts independently.

5. Purposes of use

We use information received through actual transactions and communications to administer purchases, confirm payment status, arrange delivery, respond to questions, assess returns or product issues, and keep appropriate business records. Contact and address information help connect an order with the correct customer and destination. Product photographs supplied for a damage claim help assess that particular issue.

Technical information can support store security, fraud prevention, troubleshooting, and delivery of requested website features. Optional analytics, advertising, or personalization should operate only under the configuration and permissions applicable to the store. This policy does not by itself activate marketing or authorize an optional tracking tool.

6. Legal grounds where relevant

Where a law requires a legal basis, the basis can depend on the purpose and circumstances. Processing necessary to perform a purchase contract can support payment administration and shipping. A legal obligation can require transaction records or responses to a valid authority request. Legitimate interests may support proportionate security, fraud prevention, and ordinary business administration where those interests are not overridden by applicable rights.

Consent may be required for particular cookies, direct marketing, or another optional activity. When processing is based on consent, you can withdraw it through the available controls or by contacting us, without changing the lawfulness of processing already carried out. A privacy policy is a notice; it is not a substitute for consent when consent is required.

7. Service providers and disclosures

We may share information with the providers needed to operate the store and fulfill an order, including Shopify, configured payment processors, delivery carriers, hosting or security providers, and professional advisers where appropriate. A carrier normally needs the recipient’s name, delivery address, and relevant delivery contact information. A provider should receive information appropriate to its role.

Information may also be disclosed when required by law, to respond to a valid legal process, protect legal rights, investigate fraud, or carry out a legitimate business transfer with appropriate safeguards. These statements do not authorize unrestricted public disclosure of customer records. Where a provider independently determines its own processing, its own privacy notice also applies.

8. Advertising, sale, and sharing choices

The inquiry and furniture-filter interfaces do not include a dedicated advertising or analytics integration. Platform features may separately process information according to the store’s privacy settings. If processing qualifies as a sale, sharing, or targeted advertising under applicable privacy law, the corresponding notice and opt-out rights apply.

Where applicable, use the store’s privacy controls to opt out of processing that is subject to an opt-out right. Supported browser preference signals should be handled by the relevant platform configuration as required by law. We do not treat your agreement to receive essential order messages as agreement to unrelated marketing.

9. Cookies and similar technologies

The website can use essential platform technologies for security, preferences, cart or checkout functionality, and other requested services. Additional categories may be enabled through Shopify or applications. The Cookie Policy explains these categories and the available control methods. The exact inventory should reflect the tools actually running on the live store.

Where a consent choice is required, nonessential technologies should not run before that choice permits them. You can use available store privacy controls and your browser settings, though blocking essential technologies can affect store functions. Local furniture filters use URL parameters and do not require a separate persistent tracking identifier.

10. Retention and security

Personal information should be kept for the period reasonably needed for its purpose, including order administration, customer service, accounting, dispute resolution, and compliance with applicable recordkeeping duties. The appropriate period depends on the information and legal requirements. A request to delete information may be limited where a continuing obligation or valid legal reason requires a record to be retained.

We use appropriate organizational and technical measures consistent with the services used and the nature of the information. No internet transmission or storage system can be promised completely secure. Do not send passwords or full payment details in ordinary correspondence. If you suspect misuse involving your order or contact information, notify us with enough detail to investigate.

11. Your rights and requests

Depending on where you live and the law that applies, you may have rights to access information, correct an inaccuracy, request deletion, receive a portable copy, object to certain uses, restrict processing, or withdraw consent. Some laws also provide rights to opt out of targeted advertising, qualifying sharing, or sale, and to appeal a decision on a privacy request.

Send a request to the contact details at the end of this policy. We may ask for proportionate information to confirm your identity and locate the relevant records. An authorized agent may need to demonstrate appropriate authority. We will respond within the period required by the applicable law and explain a lawful reason if a request cannot be fully completed. Exercising a privacy right will not result in unlawful discrimination.

12. International processing and children

Shopify and other providers may operate in more than one jurisdiction. Information may therefore be processed outside the place where you live. Where a law requires safeguards for a transfer, the relevant parties must use an appropriate transfer mechanism or other lawful basis. Contact us if you need information about safeguards relevant to a particular transaction.

The store is intended for general retail customers and is not directed to children. We do not knowingly request children’s information. If you believe a child has provided personal information to our business through an actual communication or transaction, contact us so that the circumstances can be reviewed and appropriate action taken.

13. Updates, complaints, and contact

We may revise this policy when processing practices or applicable requirements change. The update date identifies this version. A material change should be explained through an appropriate notice where required. New processing must be supported by the actual store configuration and any required permission; an update alone does not make an otherwise unlawful use permissible.

If you have a concern, contact CQELGIN CORP using the details below. You may also have the right to complain to the privacy or consumer authority that is competent for your location. Please describe the issue without sending unnecessary sensitive information.